Return Policy – Terea Stick Dubai

Welcome to Terea Stick Dubai. Your satisfaction is our priority, and we want you to shop with confidence. Our 7-day return policy ensures that you can return eligible items within seven days of receiving your order. Please review the details below to understand the process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect.
  • You received the wrong item.
  • The item is unused and in its original packaging.

2. Initiating a Return

2.1 Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact our Customer Service team within seven days of receiving the product. We will guide you through the return process and provide a prepaid shipping label for the return.

2.2 Unused Items in Original Packaging

For unused items in their original packaging, you may initiate a return within seven days of receiving the product. Please contact our Customer Service team, and we will guide you through the return process. Customers are responsible for the return shipping costs in this scenario.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at [your customer service email or phone number] to inform them of the reason for the return.
  2. Our team will guide you through the return process, providing necessary instructions and, if applicable, a prepaid shipping label.
  3. Pack the item securely, including any accessories or documentation received with the product, and ship it back to us.

4. Refund Process

Upon receiving and inspecting the returned item, we will process your refund within seven days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.

5. Exchanges

If you received a damaged, defective, or incorrect item and would like to exchange it for the same product, please contact our Customer Service team. We will guide you through the exchange process and provide instructions for returning the item.

6. Conditions for Returns

  • The item must be returned in its original packaging, including all accessories and documentation.
  • The returned item must be in the same condition as when it was received.
  • We reserve the right to refuse returns that do not meet these criteria.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact our Customer Service team at sales@tereastickdubai.ae. We are here to assist you and ensure your shopping experience with Terea Stick Dubai exceeds your expectations.

Thank you for choosing Terea Stick Dubai. We appreciate your trust in our products and services.

Last Updated: 15/11/23